Client Update – COVID-19

25th Mar 2020

25 03 2020 Client update: We continue to remain operational with some key workers in the office and also working remotely. We are no longer meeting with clients in the office and will be carrying out Skype/Zoom calls where necessary. Wills and Probate matters are continuously being assessed – particularly client contact with Will signings etc. Switchboard remains open but our receptions are now closed to visitors. Deliveries of documents to the offices will be monitored daily.

As a result of the worldwide pandemic of Coronavirus/Covid 19, as a practice Rogers & Norton are taking steps to ensure the wellbeing and safety of their staff and Clients, whilst ensuring we can still provide advice and assistance. Given the guidance coming out from the government and their advisors we have changed our normal procedures for client interviews. Notwithstanding this, our aim is to remain accessible and available to our clients at a time when we appreciate expert legal advice may be needed.

Our clients and staff mutual safety and wellbeing is paramount and in line with best practice, we would look to offer telephone or video conferencing in the first instance. Should we need to conduct meetings with members of the public, we have created a specific interview room for those most vulnerable to ensure as much as possible isolation from the remainder of the practice. We remain available to provide our advice and will aim to do so over the telephone if this is possible, or by video facilities. However there are occasions when a face to face meeting is needed and we will do all we can to ensure any facilities are kept sanitised.

If you need to see us at your home or in a care home, we will risk assess each visit on a case by case basis having regard to all relevant information.

Rogers & Norton has a policy in place and all staff have been briefed on the government’s guidance. However, we would ask that if you are exhibiting the symptoms of a new persistent cough or a fever that you do not attend the office, rearrange your appointment or arrange this appointment by an alternative method. Likewise, if you have visited a high risk area, we ask you to notify us prior to any arranged meeting.

In this current period we are aiming to operate as normal as possible and continue to provide the services required by our clients with as little disruption and inconvenience as possible. We will continue to monitor carefully the rapid changing situation and follow the latest Government and Public Health England guidance.

Please be advised that due to the current situation regarding the COVID-19 virus, there is potential for the postal service(s) to be disrupted both externally and also with regard to our handling of post internally.

Therefore, we ask that where possible, correspondence is sent to us via electronic means.