Privacy Policy

We are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

1.1. You may give us information about you by filling in forms on our website or by corresponding with us by e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number.

1.2 With regard to each of your visits to our site we may automatically collect technical information the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, operating system and platform;

1.3. Any information which you give us via this website or otherwise may be added to our database and processed in accordance with the Data Protection Act 1998. This database is then used by us and our agents for the administration of our client contacts, to process any enquiry from you and to communicate with you generally, for other client administration and/or payment purposes, and event and marketing related purposes.

1.4 We will also use the information you give us via this website to:

  • administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • allow you to participate in interactive features of our service, when you choose to do so; and
  • help in our efforts to keep our site safe and secure.

1.5 By your use of this website or your instructing us to act for you, you consent to, accept and acknowledge that in the normal course of our providing the service(s) to you, we may at our discretion and without informing you, for the purposes of assessing the risk of giving credit, preventing fraud and tracing debtors:-

(a) disclose your name and address to a credit reference agency to enable them to search their records; and
(b) maintain on our records the results of any credit reference agency search.

1.6 We may also wish to provide you with information about special features of our website or any other of our services or products (such as newsletters, legal updates, briefing notes and invitations to our events) by email or other electronic communications or post we think may be of interest to you.

1.7 You are at all times in control of your information: If at anytime after you have agreed to do so, you no longer wish to receive information about special features of our website or any other service or products by email or other electronic communications or post, in order to be removed from our database please email the word “unsubscribe” in the subject box of your message.

2. Our use of cookies

2.1. A “cookie” is data that is stored on your computer that is revealed to the website controller when you access the relevant site. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

2.2. We use cookies from time to time on this site in the following ways:

  • In order to assist with the operation of our website;
  • In order to allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it;
  • In order to allow us to personalise content for our users and to remember their preferences (for example, a choice of language or region); and
  • To assist us in recording visits to our website, the pages visited and the links followed.

2.3. It is possible to configure your web browser not to accept cookies. Please refer to your browser support for guidance on how to do this. However, if you do so, you may be unable to access certain areas of our website.

2.4 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

3. How we protect your information

3.1. The internet is not a secure medium. However, we protect information sent to us by use of various in house physical and digital security measures.

3.2. All information you provide to us is stored on our secure servers and our servers sit behind a firewall security system.

3.3 We use encryption to protect the security of data transmitted to us. However if you supply information to us by other means such as email this is done at your own risk.

3.4. We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information. If you require any further information on these procedures please contact us at

4. Sale of business

If our business is sold or integrated with another business your details may be disclosed to any prospective purchasers and their advisers and will be passed on to the new owners of the business subject to terms of confidentiality no less onerous than those contained in this policy.

5. Updating your details

If any of the information that you have provided to us changes, for example if you change your email address, name or payment details please let us know the correct details by sending an email to or by sending a letter addressed to: Rogers & Norton, The Old Chapel, 5-7 Willow Lane, Norwich, Norfolk, NR2 1EU.

6. Accessing and updating

6.1 If any of the information that you have provided to us changes (for example if you change your email address, name or payment details) in order that we may ensure that your information we hold is accurate and up to date, please let us know the correct details by sending an email to or by sending a letter addressed to: Rogers & Norton, The Old Chapel, 5-7 Willow Lane, Norwich, Norfolk NR2 1EU.

6.2 You are entitled to see the information held about you. If you wish to do this, please contact us by using the methods stated at clause 6.1. We are entitled by law and reserve the right to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

7. Your consent

7.1. Subject always to clause 1 above, by submitting personal information to us, including sensitive personal information, you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page so that you may be aware of the information we collect and how we use it at all times.

7.2. When you provide personal information about other individuals, you do so on the basis that the other individual has consented and agreed to the processing of the relevant personal information in accordance with this policy.

8. Links

Our website may from time to time contain links to other websites. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy policies of each website you visit which collects your information.

9. How to contact Rogers & Norton

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to